第一千七百七十五章 简直是一地鸡毛
最新网址:m.ltxsdz.com
对李牧来说,钱也不是白捡回来的,既然你卢允浩的订单已经送不过来、完全瘫痪了,这时候我还继续给各种优惠,不是自己打自己吗?
所以,卢允浩的牛外卖停摆,李牧这边也开始及时止损,等卢允浩恢复过来再战。最新地址ltxsba.fun
但是,牛外卖眼下的问题比李牧想象的还要严重。
它不是运力不足的问题,而是运力基本丧失的问题。
原本送货的骑手多少还能送一些订单,但现在,大部分骑手都已经原地趴窝了,换电站的电瓶也已经换空了,没办法支撑骑手们继续送单。
于是,点了餐却久等不到的用户,只能无奈选择退款。
更坑的事情发生在退款端。
牛外卖的支付渠道,就是跟沪市银行合作的一个支付接口,划账效率很高,但退款效率很慢。
卢允浩之前也根本没想过要梳理好支付渠道的退款流程,所以他这边的退款,在用户发起、平台同意之后,至少需要1-2个工作日才能到账。
这就让用户体验变得更差了。
点了餐、付了钱,餐吃不到,钱也退不回来,打电话给客服,永远是客服坐席繁忙。
五个负责接电话的客服姑娘,从来没想过工作的内容会忽然之间变成挨骂。
每一个打进来的电话,都是骂人来的,用户对平台的表现格外愤慨,所以所有的怒气都宣泄到了客服的身上。
五个小姑娘,没一会儿就全被骂哭了。
不仅如此,微博上也有一大堆人骂牛外卖,骂的内容无非就是餐送不到、钱退不了、客服电话打不通。
卢允浩急的直上头,但这个晚上,没有人能够帮助他解决眼前的问题。
牛外卖的口碑,一个晚上就崩塌了。
卢允浩万般无奈,只能亲自发微博解释,说自己的骑手团队遇到了一些问题,正在协调解决,所有订单的退款在两个工作日内一定会到账,同时他还承诺,将赔偿给每个账户一张三元的优惠券。
但是,网民根本不买账。
赔优惠券?你怕不是在搞笑,就你们这个配送效率,以后谁还敢用?
大家用牛外卖点餐,本质是为了吃饭,其次才是为了享受补贴和减免,如果连饭都吃不上,你送再多优惠券又有什么意义?
卢允浩自知理亏,发了这条微博之后,面对网友的质疑,他没再有任何表态。
不过他的微博很快被愤怒的用户攻占,骂声一片。
卢允浩只能立刻召集骑手团队的负责人开会,一开会就先把几人痛骂了一顿。
这些人心里也委屈的要死,骑手团队出问题,究其原因有几个方面:
第一,骑手人数较少,一共就五百个骑手,第一天跑了一百,剩下的四百骑手今天累断了腿也应付不了这么多订单;
第二,电动车性能太差,跑一会儿就没电了,然后就赶紧去换电瓶,充电效率又跟不上,大家把能换的电瓶都换完了,最后没电了还能推车电动车去送货吗?
于是,在卢允浩发泄完心中不满之后,骑手团队的负责人开口说:“卢总,我们如果解决不了骑手团队的问题,明天一早的情况肯定是还是这样,我们也是无能为力啊。”
卢允浩问郑超:“第二批电动车到底什么时候才能交付?”
郑超说:“他们说后天发车,到沪市应该还要四天左右。”
“四天?!”卢允浩眉毛一拧:“四天黄花菜都凉了!”
“没办法啊卢总。”郑超认真解释道:“跟我们合作的电动车厂商,都拿到了饿了么的大单,所以给我们的供货速度低了很多。”
卢允浩吼道:“这是你的问题,我要的是你给我一个解决方案,而不是跟我说你没办法!你也没办法,他也没办法,大家都没办法,那我们这个公司还干不干了?!”
郑超说:“眼下的情况,我们肯定得耐心等着,电动车要四天才能到,我们还要再招募骑手,整个工作就像是一个链条,断了哪一环都不行。”
卢允浩质问:“能不能明天就直接从沪市所有卖电动车的店里给我先买一批?”
“行是行。”郑超说:“不过这样的话,首先是采购价格肯定会高很多,我们从厂家拿的是工厂价,从终端市场买是零售价,一台车差价好几百块钱太正常了,而且,市面上的电动车五花八门,大家的电瓶虽然材质都一样,都是铅酸电池,但关键是大家的电瓶规格不同、模具也不同,到时候没办法使用换电站的电瓶,这些车的续航能力怎么办?从长久看,我们肯定是统一制式会比较省事省力省成本,如果有很多种车型、很多种电瓶类型,那会造成大量的成本浪费……”
卢允浩冷着脸说:“成本浪费也不要紧,我现在要的是赶紧把我们的配送能力提升上来!”
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