五星饭店 第七集(6)
最新网址:m.ltxsdz.com
客务总监重复一句:“任何人!包括行政楼的经理、主管、领班,未经允许都不能进入客人的房间。”客务总监顿了一下,又说:“也包括您。”
一个干部插话道:“那主管查房怎么办,连查房也不行吗?”
客务总监:“不行。”
公关部经理这时插了句:“今天韩国时代公司银海分公司的人要求我们把房间更换的情况和贴身管家的资料报给他们,可能他们待会儿要过来和贴身管家见面。”
客务总监等公关部经理说完,继续道:“现在问题的关键是,潘玉龙作为一个刚刚进店的实习生,正在入岗培训阶段,对行政楼房屋的清理、房间功能、房内设施的使用和养护都不太懂,餐饮方面的知识也很欠缺。咖啡、茶、早餐、夜床、迷你酒吧的服务,这些贴身管家起码应知应会的技能都不熟练,有些技能他还从来没有接受过培训。”
客务总监刚刚说完,一个秘书走进会议室里,向总经理低声报告:“何总,大堂经理报告,1948房的客人和她的秘书刚刚离店,是乘出租车走的,不知道去哪儿了。”
驻店经理在旁边非常惊讶地问了句:“出租车?他们没坐时代公司的车吗?”
秘书:“没有,估计是自己出去玩了。”
公关部经理惊讶地:“时代公司的大老板坐出租车出行,这要是传出去,都是新闻啊!”
客务总监:“如果客人是出去游玩的话,估计我们还有几个小时可以对潘玉龙进行一些紧急培训。”
驻店经理:“就算最基本的培训,几个小时恐怕也很难完成吧。”
公关部经理:“找几个业务干部给他讲讲也好吧,临阵磨枪,不快也光嘛。”
另一个干部:“他原来没一基础,这么讲几个小时,有用吗?临时抱佛脚的人,哪个佛都不愿意帮忙。”
客务总监对总经理说:“学一是一,聊补于无吧。”
驻店经理也面向总经理,说道:“反正是不能换人了,既然还有几个小时,能做多少做多少,死马当做活马医吧。”
所有人的目光都落在总经理的脸上,总经理目视客务总监,说了句:“抓紧开始吧。”
万乘大酒店客务部办公室白天
客务总监、佟家彦和几个主管一起快步走进了客务部办公室,他们看到了奉命等在这里的潘玉龙。
潘玉龙一脸惶然地坐在一把椅子上,不知所措地看着他们。
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