五星饭店 第八集(2)
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佟家彦：“你们差不多了，刘工接着说。”
姓刘的工程师带着潘玉龙拨开人群走向书房的入口，说：“你先熟悉一下空调和新风系统的调控功能及使用方法……”
万乘大酒店行政套房客厅白天
客厅内，一个绿化科的技师在一盆插花前向潘玉龙讲解着什么，几位服务员正向屋里搬运鲜花和植物。
万乘大酒店行政套房餐厅白天
一位送餐服务的经理拿着菜单向潘玉龙快速翻阅，说：“房间送餐服务的菜单分早餐、午餐、晚餐和宵夜，菜单你必须非常熟悉。特别是早餐，客人如果询问，你必须清楚地告诉他我们所提供的早餐种类，比如欧陆早餐、美式早餐、广东早茶和日式早……”
潘玉龙这时已显出有些疲惫，额头上渗出了一些汗水。送餐经理说完之后，他反应不来地开口提问：“那卧室里放的早餐卡呢？早餐卡和这个房服菜单是什么关系……”
送餐经理：“早餐卡是让客人自己填写的，厨房按照填写的卡准备。不过住行政套房的客人通常会让贴身管家给他安排早餐，所以房服菜单上每道菜式的口味和分量你都要熟悉，否则一旦客人提出什么具体要求，你对菜单不熟的话可没法处理。比如光鸡蛋这一项，就分煎蛋、搅蛋、煮蛋、蛋包等等，煎蛋又分一面煎和双面煎；煮蛋又分一分钟的、三分钟的和五分钟的……”
佟家彦带着音像中心的人员进来，示意潘玉龙转入下一个单元。送餐经理滔滔不绝地尚未讲完，视线从菜单上抬起来时，潘玉龙已跟在佟家彦身后走出了餐厅。
送餐经理下意识地冲潘玉龙的背影叫了一声：“哎——”
万乘大酒店行政套房客厅白天
音像中心的技术员把潘玉龙拉到电视柜前，用遥控器比画着说道：“下面是碟机和音响，上面是电视。电视可以收的频道我们替你开了个单子，你要背熟，以免客人问到。这是HBO、这是CNN、BBC、NHK……还有，这是韩国的KBS和YPN……”工程师用遥控器换着台，然后又讲解起遥控器每个按钮的功能。
佟家彦显然不允许潘玉龙在那个遥控器上耽搁太久，他安排上来的一位财务人员插进来说：“电视还有一个功能，就是客人可以通过它来查对自己在饭店内消费的账目，电视查账的操作程序是这样的……”
财务部的人一边说，一边教潘玉龙怎样使用电视的查账功能。这时，佟家彦又领着另外的人走进了客厅。
佟家彦：“怎么样，你们讲完了没有？”
万乘大酒店行政套房备餐厅白天
连接着餐厅的备餐间里，一位管家部的干部认真讲解着“迷你吧”的配置和每样酒品食品的位置。潘玉龙的精神明显有些疲劳，反应也不免迟钝起来。在管家部干部介绍“迷你吧”业务的同时，一个电话技师正蹲在下面把一只BP机固定在潘玉龙的腰间。
管家部干部：“套房的迷你吧一共备有二十一种酒，还有九种饮料。”说着他打开冰桶，“冰块加到这里。旁边是热水壶，插头在这儿。各种酒杯、果汁杯、茶杯、咖啡杯，要这样按类型排列……”
客务总监再次走进这间套房，检查培训的进展情况，佟家彦马上过去低声汇报。这时杨悦走了进来，她也许没想到这里会挤着这么多人，她目光惊讶地走进客厅，很快就找到了人们共同忙碌的中心。
这时BP机已经在潘玉龙的腰间挂好，电话技师拿起了旁边的电话呼叫：“呼一下3583！”很快，潘玉龙腰间的BP机响了起来。潘玉龙下意识地朝腰部看看，电话技师又对他说道：“记住，你的号码是3583。”
万乘大酒店行政套房更衣间白天
“迷你吧”之后的培训，转移到与卧室相连的更衣间里，潘玉龙站在了这间步入式更衣间的衣柜前面，开始熟悉衣柜内的一应配置——哪些衣架是挂裤裙的，哪些衣架是挂大衣的，哪些衣架是挂丝质衣物的……还有衣刷、鞋拔、保险箱、擦鞋框、洗衣袋、烫衣板等等，潘玉龙已经不用小本记了，只能机械地将培训者不加停顿的讲解灌入脑中。培训者不停地讲不停地问：“烫衣板的使用方法你学过没有？保险箱的密码设定你以前会吗？洗衣袋分干洗和湿洗两种，万一搞混可就麻烦大了……”
万乘大酒店行政套房更衣间外白天
客务总监看见了杨悦，叫了她一声，把杨悦的目光从潘玉龙身上拉开。杨悦尴尬了片刻，掩饰着向客务总监请示：“李总监，韩国时代公司的人来了，非要见1948房的贴身管家不可。”
客务总监：“这不正培训呢吗，你就说人不在，看不了。要是他们不高兴把潘玉龙换了，那倒更好。”
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