第0502章 我们是负责任的企业
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“唐，有你抢头条新闻太好了。”感觉一身轻松的查尔斯，低声打趣了一句后。潇潇洒洒地转身进入了宴会厅，而记者们竟然也没有理会他和尾随其后的戴安娜。
见英国的媒体如此关心三代方圆个人电脑，唐焕不禁有些意外，但转念一想便释然了。盖因英国个人电脑行业里两个最具影响力的本土品牌——艾康电脑和BBcmicro，已经彻底沦为边缘角色，方圆个人电脑一代和二代则成了主流。
“我想先向大家澄清一个概念，用户在使用最新一代个人电脑——三代方圆个人电脑时所遇到的故障，并非源于产品设计缺陷，而是制造过程中某个环节的不合格所导致的质量问题。方圆电脑公司的零部件供应商遍布全球，生如此的疏忽。虽然情有可原，但我们不会纵容，一定严查到底，避免重蹈覆辙。”
唐焕满脸严肃地解释着。他必须强调这是生产质量问题而非产品设计缺陷，盖因事实本来如此。
而且两者在本质上有着根本的不同，混淆概念的话，不但打击研团队的士气，也势必严重影响之后的市场营销，没准就步了苹果公司app1eIII和丽萨电脑两大悲剧货的后尘。
另外。老对手IBm正在一旁看笑话呢，“让你们在技术上步子迈得那么大，这回扯到蛋了吧。”
说到这里，唐焕做了一个果断而有力的手势，“至于如何处理这个质量问题，非常简单，方圆电脑公司是一家成熟企业，有着极其完善的服务机制，自然会及时地回收有质量瑕疵的产品，帮助用户解决这个意外的麻烦。”
“唐，据美国的行业观察家分析，此番出现问题的三代方圆个人电脑，数量可能涉及到几万台，如果全部回收的话，金额将会高达上亿美元。”一名记者咄咄逼人的追问道，“你们确定自己会如此不计成本么？”
“我们是一家负责任的世界级企业，用户在我们心里永远占据着第一位，不管多少亿美元，该回收就回收。”唐焕目光锐利地环视着在场的记者，语调铿锵地作出表态。
“唐，我注意到，你特别在意这是生产质量问题而非设计缺陷问题，这是不是出于市场营销因素的考虑？”一个记者拿着一张卡片晃了晃，对照着读道：“当三代方圆个人电脑运行在Vgs2.o视频标准的最高分辩率64ox48o的时候，就会出现此类问题，这是不是表明Vgs2.o视频标准的技术不成熟，以及方圆电脑公司想要在个人电脑上拓展娱乐应用的策略，操之过急或者干脆不切实际？”
“那些运行在极限状态下的三代方圆个人电脑当中，你们只是把目光投在出现问题的产品上，同时忽略掉保持正常的产品，未免立场出现偏颇。”
耐着性子的唐焕摇了摇头，“殊不知，恰恰是这一点表明了，问题属于生产质量而非设计缺陷。另外，我们非常看好个人电脑可以提供包括办公、娱乐在内的更多功能，而且在推出每一项新技术的时候，始终保持着反复验证的严谨工作程序。所以请大家务必相信，这只是一个意外的质量问题。”
……
戴安娜虽然已经是一个孩子的母亲了，但今年不过22岁，仍然保持着某些天真浪漫的性子。
因此她忍不住好奇地观察着宴会厅外面的动静，然后对身旁的丈夫说道：“唐的口才真够好的，面对记者的时候，可谓是高谈阔论，滔滔不绝。”
查尔斯脑袋里正盘算着唐焕答应给自己的慈善基金会捐赠的那笔钱，于是漫不经心地点了点头，“他本来就是一个有趣的天才，甚至有时候看起来还有些疯狂。”
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