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魔鬼存在于细节之中

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最新网址:m.ltxsdz.com

有这样一个寓言:

一群老鼠开会,讨论怎样对付猫的袭击。龙腾小说网ltxsba.com一只被认为聪明的老鼠提出,给猫的脖子上挂一个铃铛。这样,猫行走的时候,铃铛就会响,听到铃声的老鼠不就可以及时跑掉了吗?大家都公认为这是一个好主意。可是,由谁去给猫挂铃铛?怎样才能挂得上呢?这些细节问题却无从解决。于是,“给猫挂铃铛”就成了鼠辈空话,人类笑谈。

“魔鬼存在于细节中”,任何一个战略决策和规章法案,都要想到细节,重视细节。任何对细节的忽视,都可能导致决策失误。美国电信决策失误,导致宽带网进入居民家庭缓慢,就是一个例子。

美国是全球因特网革命的领导者,但宽带目前在居民家庭中的普及率并不高。据统计,在韩国,近2/3的家庭拥有宽带接入,而且宽带网的平均速度达到每秒3兆,是绝大多数美国宽带系统的2倍左右;在日本,据预测,有40%左右的家庭在2003年底也将采用宽带上网,速度可快到每秒12兆。而在美国,接入宽带的用户只有15%,绝大多数因特网用户仍在拨号上网,无法享受资讯革命带来的成果。

造成美国在宽带上发展缓慢的原因并不在于基础设施不健全。其实,美国有80%到90%的人口都已经在宽带接入的覆盖范围之内,只是宽带接入却在即将进入用户的所谓“最后一英里”阶段碰到了障碍。

美国以1996年颁布的新《电信法》为基础的宽带政策规定:美国各地方电话公司必须将其网路拿出来供宽带运营商共用,意在通过这样的管制,鼓励adsl(数位用户线)等采用电话交换系统参与宽带业务领域的竞争,以大大降低“最后一英里”的连接费用。然而,这一政策忽视了一些细节问题,成为阻碍宽带网入户的重要原因。

在几年前,网络建设过热,美国曾出现“跑马圈地”的宽带建设热潮。出于对电信容量将迎来爆炸式增长的期待,电信业投资旺盛,然而宽带业务却一直未能形成足够的需求,结果导致电信能力过剩。电信业入不敷出,无法收回投资,日子很不好过,世通、环球电讯等电信巨头申请破产。

受政策上“最后一英里”障碍的限制,大量闲置的宽带主干网络未能接入用户家庭。因为与窄网不同,宽带入户需要更多的设备建设投资。美国各地方电话公司出于自身利益考虑,不愿意花钱铺设线路而让他人坐享其成,而参与竞争的宽带网运营商因网络泡沫破灭,本来就自身难保,无力投入巨额资金。此外,宽带政策中的混乱与不统一,也影响着宽带最大程度地进入居民用户,如对于以有线电视方式提供宽带服务的运营商,就不要求其与竞争对手分享网络设施;而整个宽带业务行业与影视娱乐业等内容供应商之间也存在矛盾,互相制约。正是这种决策上的失误,导致了美国宽带业务发展缓慢。

当初中国从日本进口缝衣针的时候,好多人都感惊诧:一个针还要买日本人的?看到了日本的针才发现,我们常用的针是圆孔,而日本的针是长条孔,这是为照顾老人们眼花而设计的。上海内环高架桥不允许1吨以上的小货车上桥,一个月以后,0.9吨的日本小货车就在上海接受订单了。这些都说明了日本的企业十分注重细节。在实际操作中,要做到这些是不容易的,因为只有营销部、生产部、物料部、采购部、研发部、制造部通力协作,才能将这件事做好。但是如果你在决策和设计的过程中,根本就没有考虑过,恐怕你连市场的残羹剩饭也吃不上一口了。

不放过任何细节。

——松下幸之助

[记住网址龙腾小说ltxsba.com]

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